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Home » Service » FAQ
  • QA

    What information should i provide to make an order?

    Usually,we need to know the voltage, the current and the size. But if you have other requirements, you can tell us. The more details you provide, the products will be more suitable for your equipment, and the price will be given much earlier also.

  • QA

    What safety protection function does the BMS have?

    Short circuit protection, over-current protection, over-load protection, over-charging/discharge protection, temperature control, balance etc. Our engineer will choose particular function to use for your battery pack in accordance with your specific situation.

  • QA

    How about the lead time?

    Delivery time for production will depend on your quantity. Generally it will take 5-10 working days, the sample will be shipped out within 7 working days.

  • QA

    Can you provide sample with 1 piece?

    Yes, we can. After discussion and designing with our sales and engineer, we encourage clients to order a sample to test our battery quality first.

  • QA

    Is OEM/ODM available?

    Yes, it is. Please feel free to tell us your application and your basic battery requirements. Our R&D team will provide a full solution to your with these factors taken into consideration: working temperature, dimension, compound mode, power, capacity, BMS, fuse, motion control ICs, plug, etc.

  • QA

    My new device need a new battery, can you provide?

    Yes, we do. What's more, our R&D team aims to provide full solution of battery system for your consumer electronics, electric scooter, e-bike, camera, video, mobile phone, portable power bank etc.

  • QA

    How about warranty?

    Generally, 1 year warranty.

  • QA

    Are you manufacturer?

    Yes, we are the professional manufacturer in Guangdong, China. You are warmly welcome to visit our factory!

  • QA

    Which payment methods do you accept?

    Generally, we will do Western Union, T/T, and PayPal etc.

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